ooblets-portrait-kay.png

Thank you @Ooblets and @Franxurio for the

surprise portrait!

Hi, I'm Kay.

I want to build something amazing with you.

I have built and grown communities for more than fifteen years. I excel at crafting creative, out-of-the-box ideas, and do my best work when I can collaborate with a team to bring those ideas to life. When not at work, I nurture my own communities. I stream indie video games and my Dungeons & Dragons sessions, design, sew, and construct cosplay outfits, attend conventions, create mixology recipes inspired by fandom, and work on completing my living shiny Pokédex. Ultimately, I am a communicator striving to make my favorite spaces more open and welcoming to everyone.

I will be available for full time work in December 2020.

Awards

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AAA Community Manager of the Year

-Finalist, 2020

Distinguished
Service Award
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Awarded for outstanding customer service

- DeviantArt, 2012

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  Helpdesk Hero

In recognition of handling 250,000 moderation tickets. This award has never been awarded to another employee.

- DeviantArt, 2007

Skills

  • Adobe Photoshop

  • Adobe Premiere

  • Adobe Illustrator

  • Adobe After Effects

  • Hosting 

  • Livestreaming

  • Public speaking

  • Cross-departmental communication

  • Crisis Management

  • OBS

  • Final Cut

  • Zendesk

  • Airtable

  • Trello

  • HTML

  • CSS editing

  • Microsoft Suite

  • Google Sheets

  • Wordpress

  • Training and onboarding

  • Use of the Oxford comma

  • Fluent in memes

A Brief History

The Early Days

I discovered my love for videogames back in the exit-to-DOS days, and cut my teeth on classics such as Oregon Trail and Quest for Glory. I attended multiple North Texas conventions and Free Comic Book Day events where I displayed my artwork and got to meet many of my heroes, including Gail Simone, Larry Dixon, and Alex Cherry. I spent my summer and winter breaks working at Blockbuster Video and GameStop before making the leap into production at AMS Studios, and comics, as a colorist.

Gaming Trend

2016 - Present

In 2016, I yearned to explore and expand my communication skills, and joined Gaming Trend as a volunteer writer. I soon found myself promoted to Lead Editor, where I focused on editorial content and connection coverage, as well as tackling behind the scenes and administrative work, including overhauling our assignment system. I built and executed our streaming plan, growing our Twitch channel’s followers and subscribers and upgrading our channel to Twitch Affiliate. oversee onboarding, peer edit reviews, and our Discord channel.

DeviantArt

2006 - 2018

My love of writing, art, and fandom eventually led me to DeviantArt, where I became a volunteer mod, then a full time employee as a member of the Community and Moderation team. I worked remotely for the first five years, when I helped write site policy, community guidelines, and FAQs. I took on a number of roles during my fifteen years with DeviantArt, including taking over and project managing an overhaul of the entire moderation system and related admin tools, writing policy updates, answering customer service tickets via Zendesk and other in house tools, organizing convention booths, town hall meetings, and parties, speaking on behalf of the company at San Diego Comic-Con, and hosting sponsored live streams.

Red Bull Gaming

2018 - Present

To Infinity... and beyond!

I'm currently looking for my next big adventure, and will be available for full time employment starting December 2020. I'm excited to get to know a new community, to find unique ways to delight fans, and to make cool stuff for cool people. I'll complete my living shiny Pokédex someday soon.

In 2018 I stepped away from DeviantArt, striking  off on a bold new adventure at Red Bull. As the first Community Manager for Red Bull Gaming, I created a community plan. Iwork on Red Bull Gaming's first influencer program, and work with some of the biggest names in the industry. My first project was Ninja New Year, where I worked directly with Twitch and ran the debut of their new trivia and polling system. Since then, I've built campaigns, organized events, crafted messaging for, and created unique livestreamed content with Anne Munition, GrandPOOBear, Cloud9, The ESA Foundation, and more.